Bharat Sanchar Nigam Ltd. was formed on 1st October, 2000. It is having Pan India presence except Delhi and Mumbai and is an integrated Telecommunications Company. It has installed large Quality Telecom Network in the country. The Company is working on improving it, expanding the network and introducing new telecom services.
Customers (landline and mobile) who do not want to receive commercial communications can dial or SMS to 1909 (toll free) and register in either of the two categories:
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences
BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.